Appointment and New Patient Information

To schedule an appointment at Milestone Family Medicine, call our Appointment Line at 864-458-7000.

Same-Day Appointments (based on availability)

What to Bring with You

  • New patient paperwork (if applicable)[Download Here]
  • Insurance cards are required to file a claim
  • Copay, coinsurance, or deductible payment
  • Photo I.D. (required by HIPAA)
  • Medicine bottles for all medications and supplements that you are taking


New Patients

Milestone Family Medicine welcomes new patients and families. Please bring any available medical records, all of your medications, and a list of your concerns to your first visit. Also bring a copy of your insurance card and photo identification and arrive at least 30 minutes prior to your appointment time to allow sufficient time for registration.

Rescheduling or Cancelling

If you must reschedule or cancel your appointment, please notify the office at least 24 hours prior to your appointment. Failure to do so will result in a missed appointment fee. If you call when we are closed, you can press Option 9 and leave a message to cancel your appointment.

Phone Nurse

Milestone employs a phone nurse to answer your emergency questions and help with prior authorizations.  Press "0" for the operator and ask her to transfer you.  Of course, you may also speak to your doctor's medical assistant.

Referrals to a Specialist

Many insurers require a visit to your family doctor prior to a referral to a specialist.  Please make an appointment with your primary doctor at least one week prior to your appointment with your consultant so that we may help with authorization.  It is the patient's responsibility to know their insurance plan requirements.  You may want to call your insurance company to verify in-network specialists and approved facilities.  There is a fee for referrals processed outside of an office visit. 

School or Work Notes

Illness can sometimes lead to time away from work or school.  Be sure to ask for any work or school excuses when checking out following your visit.  Employers will sometimes need work or disability forms filled out.  In order to assure that any such forms are accurately completed.  please schedule an appointment with your physician and bring all applicable paperwork with you. 






Map & Directions

Milestone Family Medicine
12 Arborland Way
Greenville, SC 29615

864-458-7000 Appointment
864-297-6010 Front Desk
864-458-7673 Fax

Business Hours
Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m. - 11:30 a.m.
Saturday: 9 a.m. - Final Appointment
Subject To Seasonal Variability
Sunday: Closed

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